ABOUT ATI

ATI is your one-call apartment turnover solution—providing repair, painting, cleaning and carpet services all under one roof. ATI was founded with the goal of streamlining the rental turnover process.

We are a company that values professionalism, quality and a high level of customer service, setting the standard in the service industry in the following ways:

Streamlined Services
Imagine a complete turnover service that eliminates the need for multiple vendors to complete your rental turnover. How much time (and money) can you save by eliminating the following:

• The need to contact, schedule and coordinate multiple vendors
• The presence of vendors in your offices while staff is meeting with potential residents
• Tracking down lost keys between vendors
• Rescheduling vendors when one falls behind schedule
• The need to track turnovers on a “whiteboard” in your office
• Paying multiple invoices to multiple vendors for a single unit turnover

ATI makes it a reality by consolidating the process associated with unit turnover into a simple and efficient system. ATI combines services, ensures all teams are working together and monitors the entire turnover process. Our one-stop rental turnover process greatly reduces the burdens put on resident managers and onsite staff, allowing them to focus on serving residents and achieving occupancy more quickly. This is good news for you, your residents and your bottom line.

ATI’s owner and chief visionary has over 17 years experience in process-driven service industries. By leveraging the skills he acquired over the years, he has created a company that knows reliable service and succeeds in giving you back your most precious commodity—time.

Quality Assurance
Apartment Turnovers, Inc. understands customers and service.

In order to provide consistent quality with minimal impact on clients’ resources, ATI’s crew supervisors spend their time out in the field, not behind a desk pushing papers. They are available, visible and remain involved throughout the process. They ensure timely project completion and carry out quality checks.

Furthermore, ATI service technicians are compensated in part based on customer satisfaction. Upon completion of the work, ATI e-mails you a brief satisfaction survey. Clients have the opportunity to rate and comment on the service they receive. Customer satisfaction surveys are linked to employee incentives. This provides the motivation for employees to achieve maximum compensation for work done efficiently and of high quality.

Systems Management
ATI puts a great deal of worth in systems and process development as well as web-based technology. ATI’s systems are set up to simplify the turnover process. Our deliberate workflow procedures help make the process infallible, efficient and consistent. Our web-based technology provides seamless integration between you the customer and our workforce of service technicians.

My ATI enables our customers to manage property information and work requests in a self-service manner. It also allows access to real-time status on work requests and account information. By communicating real-time information to our customers, you can be assured your units are on schedule for the next resident.

By using My ATI’s online ordering system you can trigger all the services required for a standard unit turnover or specify a custom unit turnover. Our client friendly systems differentiate us from other service companies. With just a few clicks of your mouse, you will have the peace of mind that your next unit will be ready for your newest community member.

Click here to learn how easy it is to turnover a rental unit with ATI’s straightforward rental turnover process.

Other key benefits of our technologies include:

• Online status report that is personalized to your community. With a click you can view the current status of all your work orders with ATI.
• Online notification of completion—you decide how much information you want to receive—step-by-step completion or entire workorder completion.
• Online photos of damages to your unit from previous residents. We document any excessive damage with digital photos so you can provide proof of damages if necessary.

Professional, Reliable and Friendly Service Technicians
ATI’s workflow systems are carefully designed to help our employees achieve success which, ultimately, benefits our clients. By establishing clear expectations for each of our project crews, ATI delivers a consistent quality service. To facilitate professionalism and efficiency among our field representatives, ATI offers employee incentives based upon productivity and customer feedback. For any team member to achieve maximum compensation, the service team must earn positive ratings from the client for the entire turnover process. Participation in a team environment, assures that ATI employees are invested in every step of the process.